Terms & Conditions

PetPal Terms and Conditions

These Terms and Conditions are binding between you and Globe Capital Venture Holdings, Inc. and its affiliates and subsidiaries (individually and collectively, "917Ventures”, "we”, "us” or "our”), which operates PetPal. PetPal is a service that allows users ("Users”, "you”, or "Parties”) to communicate with and book telehealth services and home visits with veterinarians, for pets (the "Service”).

Telehealth is the delivery of health care consultations or services using audio and video technology, and occurs where you and the veterinarian are not physically in the same location. A Home Visit is a general check of the pet’s health and wellbeing.

By using the Service and/or any of its features, you agree, without limitation or qualification, to be bound by the Terms and Conditions set forth below. If you do not wish to be bound by these Terms and Conditions, you may not access or use the Service. 917Ventures may, at any time modify the Terms and Conditions, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions. You agree to review the Terms and Conditions periodically, and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Terms and Conditions.

When you create an account with PetPal, you guarantee that you are at least 18 years of age, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You agree to keep your password confidential and use only your user ID and password when logging in. You should immediately notify 917Ventures of any unauthorised use of your account, user ID and/or password. You must also ensure that your account information is accurate and up-to-date. You are fully responsible for all activities that occur under your account even if such activities or uses were not committed by you. 917Ventures will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this section.

You agree to comply with any and all the guidelines, notices, rules and policies and instructions pertaining to the use of the Services found herein, as well as those which may be issued by 917Ventures from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication.

You agree and undertake NOT to:

(a) use the Service for illegal purposes, or in any manner other than in conformity with the policies of connected computer networks, as well as any applicable laws;

(b) attempt to gain unauthorized access to or otherwise interfere or disrupt the systems connected to the Service;

(c) impersonate any person or entity or to misrepresent your affiliation with any person or entity;

(d) unduly interfere with another’s use of the Service; and

(e) use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, malicious code or harmful components which may impair or corrupt the Service.

You also agree that any and all services and consultations made with the veterinarians assigned to you by PetPal must be made through the Service. Users are prohibited from communicating with or booking services with PetPal veterinarians outside of PetPal.

917Ventures reserves the right to, but shall not be obliged to monitor, screen or otherwise control any activity on the Service, and investigate any violation of the terms and conditions contained herein, as well as take any action we deem appropriate. 917Ventures may thus terminate, prevent, or restrict a User’s access to the Services at its discretion, and report any activity suspected to be in violation of any applicable law to the appropriate authorities and to cooperate with such authorities.

917Ventures may upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Service from time to time, and without giving any prior notice. 917Ventures shall not be liable if any such upgrade, modification, suspension or removal results in your inability to access any part of the Service.

The privacy of our Users is important to us. Please review the PetPal Privacy Policy to understand our privacy practices in detail and to understand how information is collected from you.

You understand that the Service connects Users to veterinarians for telehealth consultations and home visits.  PetPal facilitates the connection to the veterinarian through the use of third party tools, including, but not limited to, Calendly and Facebook Messenger. The veterinarians conduct the actual telehealth consultation for your pet through video conferencing tools such as Google Meet or Zoom.

As with any telehealth or online health services, there are some potential inherent risks involved. For example, the information shared to the veterinarian may not be sufficient for the veterinarian to make a fully appropriate decision. Another example is failure or slow speed of internet connection. When you use PetPal, you understand the additional risks of telehealth and waive any liability to 917Ventures or to the veterinarian.

A home visit is a general check of the pet’s health and wellbeing. Additional services made during the duration of the home visit, such as but not limited to tests, vaccines, and services outside the general check, are to be performed upon agreement between the Veterinarians and the Users. The home visit may also include the following services, provided the User has requested for such prior to the visit and the Veterinarian has agreed:

Health Certificate
You understand that the Service, online consultations and home visits, are not recommended for emergency cases, surgery, orthopedic, and other similar cases. If your pet is in an emergency situation, you should visit a veterinary clinic and/or emergency room immediately.

You further understand and agree that the Service is not a party to any agreement or transaction entered into between any veterinarians and yourself, nor is 917Ventures practicing or administering any diagnosis or treatments itself. Hence, 917Ventures disclaims any and all liability in this regard, to the maximum extent permitted by law.

Users may make payment for the Service through our payment gateway provider, Xendit. Full payment for the sessions must be made, unless otherwise waived by 917Ventures.

Payment for home visits shall be charged once the booking on PetPal is made.

After a session is scheduled with a veterinarian, Users have a choice to cancel. Cancellation may  be made by contacting PetPal’s customer service directly. However, no refunds will be made.

If a session has already been scheduled, but a User fails to attend, PetPal will allow the User to select      a different date and time. For home visits, the User must provide at least 2 days notice for the rescheduled home visit. However, in this scenario, rescheduling will be allowed only a maximum of one time.

The intellectual property in the Service is licensed to or controlled by 917Ventures, our licensors, or our service providers. 917Ventures reserves the right to enforce its Intellectual Property to the fullest extent under law.

No part or parts of the Service, or any materials found therein, may be reproduced, reverse engineered, altered, distributed, republished, displayed, broadcast, hyperlinked, transferred, or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written consent or that of the relevant intellectual property owners.

Any trademarks on the Service are registered and unregistered trademarks of 917Ventures or of third parties. Nothing on the Service or these Terms and Conditions shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks displayed on the Services, without our written permission or any other applicable trademark owner.

917Ventures does not make any express or implied warranties, representations, or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Service, the Products, delivery of the Products, and any merchandise, information, or service provided through the Service or on the Internet generally. 917Ventures shall not be liable for any cost or damage arising either directly or indirectly from any such transaction made through PetPal.

The Service is provided on an as-is and as-available basis, without any warranties, claims, or representations made by 917Ventures. While 917Ventures implements, to the best of its abilities, the necessary preventive measures to protect its users from sensitive, offensive, or malicious content as well as protect users from technical issues, 917Ventures does not warrant that the Service and any of its functions will be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, except to the extent permitted under applicable law.

917Ventures cannot, and does not, guarantee or warrant that any files available for download through the Service will be free of infection or viruses, worms, or other code that manifest contaminating or destructive properties. You assume total responsibility and risk for your use of the Service and the internet.

The Service may include links to other websites, which may use cookies, pixels and/or other data collection tools. 917Ventures encourages everyone to read the posted privacy policies whenever interacting with any website to learn more about the privacy practices of that website. However, 917Ventures does not control the use of any information by third-party websites, and is not responsible for the privacy practices, policies, or content of such websites and Users. 917Ventures is also not responsible for the cookies and/or other data collection tools that may be placed on an advertisement by a third party.

In no event shall 917Ventures liable for:

(a) any and all damages including but not limited to, direct, indirect, incidental, or consequential damages arising out of the use of or inability to use the Service or any information, or transactions provided on the Service or downloaded or hyper-linked from or to the Service, even if 917Ventures or its representatives have been advised of the possibility of such malfunction/breakdown of the Service; or

(b) any claim attributable to errors, omissions, or other inaccuracies in the Service and/or materials or information downloaded through or hyper-linked from and to the Service.

You agree to indemnify, defend, and hold harmless 917Ventures, its officers, directors, employees, agents, licensors, suppliers, and third party providers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement by you.

Furthermore, you hold 917Ventures free and harmless from suit or action arising from improper use of data, unauthorized intrusion into the site, and unlawful exposure of data.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

If any provision of these Terms and Conditions shall be deemed unlawful, void, or unenforceable under the law, then that provision shall be deemed severable from the rest of the Terms and Conditions, and shall not affect the validity and enforceability of any remaining provisions.

917Ventures reserves all rights not expressly granted herein.

These Terms and Conditions are solely for your and 917Ventures’ benefit, and are not for the benefit of any other person or entity, except for 917Ventures’ affiliates and subsidiaries and their respective successors and assigns.

917Ventures may modify these Terms and Conditions at any time by posting the revised Terms and Conditions on this site. Your continued use of the Service after such changes have been posted shall constitute acceptance of such revised terms.

Any questions or concerns about these Terms and Conditions may be directed to customercare@petpal.ph. Any legal notices directed to 917Ventures must be sent by email to legal@917ventures.com.

These Terms and Conditions were last updated on January 19, 2023.
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