Privacy Policy for PetPal

Petpal is an online pet healthcare platform that connects pet owners with veterinarians, pet clinics, and pet services providers for ease of access and availability. The platform, via its mobile application, allows customers to avail of on-demand online consultations; to conveniently find and schedule visits with nearby clinics; to manage a digital pet passport which contains your pet’s medical history; to avail of pet grooming/walking services; and to purchase pet medicine, vitamins, and other pet-related products online with partner clinics, veterinarians, pharmacies, service providers, and merchants through our online marketplace.

We collect and process Personal Data from customers when they create accounts with us; schedule consultations with our partner veterinarians and pet clinics; engage our partner pet services providers; use PetPal’s digital pet passport service; and/or purchase goods from our partners through our website/mobile application. We also collect and process Personal Data from our partner veterinarians when they register through the same channels. The links below will help you understand exactly what we are collecting, why, and what criteria under the law, apart from consent, we rely on before we do.

We generally collect and process the full name, email address, physical address/location information, name/breed of pet, and mobile number of customers through our website or mobile application for the following purposes:

To create the customer’s online account, which will be used to engage PetPal’s services either through our website or through our mobile application. Initially, account creation will be done through our website, then later securely migrated/transferred to our mobile application upon launch. Thereafter, data collection and processing for the purpose outlined in this policy can be performed on both our website and our mobile application;

To match and connect the customer with an available veterinarian or pet clinic for online consultations, scheduled visits, and/or the purchase of pet goods, supplies and/or medicines from our partners;

To help the customer find nearby veterinarians or clinics and to facilitate the delivery of pet goods, supplies and/or medicines purchased through our platform;

To track and monitor customer activities on our website and/or mobile application for purposes of security and service improvement and development;

To obtain insights to help improve our products, services, and the customer experience

To provide and communicate to you the services you availed of, including service care, and support; and

To send communications from PetPal regarding commercial and promotional alerts, advertisements, and surveys.

 

At his/her option, the customer may use PetPal’s Digital Pet Passport to manage his/her pet’s medical history, including scheduled consultations, check-up results, prescribed medicines/vitamins, and completed/prospective vaccination/medication shots/dosage. The pet medical history contained in the Digital Pet Passport shall be used strictly to allow the customer to monitor his/her pet’s health status and to share such information for the veterinarian’s reference during consultations and visits.

We collect financial account information such as GCash account numbers and other modes of payment from our customers to facilitate compensation for pet goods purchased from our online partners.

We also collect the full names, contact information, birthday, clinic/hospital affiliation, animal specialization, and Professional Regulatory Commission (PRC) identification, business registration, payment information, Tax Identification Number and number of veterinarians who register to be our partners through our website/mobile application. We do so for the following purposes:

To specifically match and connect customers with the appropriate veterinarians who are legally and professionally qualified; and

To ensure that the veterinary services extended by our partners to customers comply with PRC regulations, including the issuance of valid prescriptions for animal medication;

To facilitate payment for services and to comply with applicable laws, rules, and/or regulations;

To track and monitor partner activities on our website and/or mobile application for purposes of security and service improvement and development;

To obtain insights to help improve our products, services, and the customer experience

To send communications from PetPal regarding commercial and promotional alerts, advertisements, and surveys.

We collect the full names, contact information, Professional Regulatory Commission (PRC) identification (if applicable), business registration, payment information, and Tax Identification Number of individual clinic owners/operators, service providers, merchants, and/or their authorized representatives who also register to be our partners through our website/mobile application and wish to offer their products/services on our online marketplace. We do so for the following purposes:

To onboard partner clinics, service providers, and/or merchants onto our online marketplace and to allow them to feature their products/services;

To facilitate payment for products/services offered on our online marketplace and to comply with applicable laws, rules, and/or regulations;

To track and monitor partner activities on our website and/or mobile application for purposes of security and service improvement and development;

To obtain insights to help improve our products, services, and the customer experience

To send communications from PetPal regarding commercial and promotional alerts, advertisements, and surveys.

When you use our services, we collect and process information such as your rate of use, and IP address for the following purposes:

To design and create new products and services based on customer behavior and preferences;

To determine whether you’ve reached or exceeded the limits of your service;

To generate data needed to enhance your customer experience, tailor content to meet your preferences and needs and to help us improve our network and quality of products and services;

To maintain service quality and security and to provide after-sales care and support;

To find out what sorts of commercial and promotional alerts, personalized advertisements, and surveys we can share with you.

 

Through the PetPal website, we collect cookies, web beacons, small data text files or similar technologies primarily to ensure that the core functions of our website are optimally accessible to you including promotional materials. However, depending on your preferences, we may also collect and use such information for behavioral analytics to tailor-fit our marketing campaigns.

For more information, please see our Cookie and Tracker Policy.